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Showing posts from April, 2017

Learning lesson about Customer satisfaction from Old-seems Old is Gold too..

✔✔✔✔✔✔✔✔ An Old Lady Withdrawing Money  An old lady handed her bank card to a bank teller and said, “I would like to withdraw $500..”  The female teller told her, “For withdrawals less than $5,000, please use the ATM”.  The old lady then asked, “Why?” The teller irritably told her, “These are rules. Please leave if there is no other matter. There is a queue behind you.” She then returned the card to the old lady.  The old lady remained silent. But she returned the card to the teller and said, “Please help me withdraw all the money I have.”   The teller was astonished when she checked the account balance. She nodded her head, leaned down and said to the old lady, “My apologies Granny, you have $3.5 billion in your account and our bank does not have so much cash currently. Could you make an appointment and come again tomorrow?" The ...